Terms & Conditions
KNIGHTON CARS TRANSPORT & RECOVERY
TERMS AND CONDITIONS
1. Definitions
1.1 “Company” means Knighton Cars Ltd trading as Knighton Cars Transport & Recovery.
1.2 “Customer” means any individual, business, finance company, insurer, dealership or organisation instructing the Company to provide transport, recovery, collection, delivery, storage or related services.
1.3 “Vehicle” means any vehicle, trailer, machinery, equipment or other property entrusted to the Company.
1.4 “Service” means any transport, collection, delivery, recovery, storage or related service provided by the Company.
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2. Service Provision
2.1 The Company shall provide Services using reasonable care and skill.
2.2 Collection and delivery times are estimates only and are not guaranteed unless expressly agreed in writing.
2.3 The Company reserves the right to alter collection times, delivery times, routes and methods of transportation where necessary due to traffic conditions, road closures, accidents, breakdowns, adverse weather, legal restrictions or circumstances beyond its reasonable control.
2.4 The Company reserves the right to refuse any Service where it reasonably believes the operation would be unsafe, unlawful or likely to cause damage to persons, property or equipment.
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3. Customer Responsibilities
3.1 The Customer warrants that they are the legal owner of the Vehicle or have authority from the legal owner to instruct the Company.
3.2 The Customer shall provide accurate information regarding the Vehicle’s condition, location, dimensions, weight, modifications and any known defects.
3.3 The Customer must disclose any faults, immobilisation issues, accident damage, fluid leaks, steering defects, braking defects or any other circumstances that may affect loading, transport or recovery.
3.4 The Customer shall ensure safe and suitable access at collection and delivery locations.
3.5 The Customer shall remove all personal belongings and valuables from the Vehicle before collection.
3.6 The Company accepts no responsibility for personal belongings left within a Vehicle.
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4. Vehicle Condition
4.1 Vehicles are transported, recovered and stored in the condition presented to the Company.
4.2 Existing damage may be recorded by photographs, video recordings and inspection reports before, during and after transportation, recovery or storage.
4.3 Pre-existing defects, deterioration, corrosion, wear and tear or mechanical failures shall not be attributed to the Company.
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5. Photographic and Video Evidence
5.1 The Company reserves the right to photograph and/or video record any Vehicle before, during and after transportation, recovery, storage, loading or unloading operations.
5.2 Such photographs, video recordings and inspection records may be used to document the condition of the Vehicle and any visible defects or damage.
5.3 The Customer agrees that such records may be relied upon by the Company as evidence in any complaint, dispute, insurance claim or legal proceedings.
5.4 The Company may retain such records for as long as reasonably necessary for operational, insurance, legal and compliance purposes.
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6. Loading and Recovery Operations
6.1 The Company reserves the right to determine the safest method of loading, recovery, transportation and unloading.
6.2 Additional charges may apply where:
a) Vehicle details supplied are inaccurate;
b) Additional equipment or labour is required;
c) Recovery conditions are more complex than originally described;
d) Restricted access is encountered;
e) Specialist recovery procedures are required.
6.3 The Company reserves the right to cease any operation where safety is compromised.
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7. Waiting Time Charges
7.1 A grace period of fifteen (15) minutes shall be allowed from the agreed collection or delivery time.
7.2 Where delays exceed fifteen (15) minutes, waiting time charges shall apply.
7.3 Waiting time for transport services shall be charged at £25.00 plus VAT per hour or part thereof.
7.4 Waiting time for recovery services shall be charged from £30.00 plus VAT per hour or part thereof, depending upon the location, complexity and circumstances of the recovery.
7.5 The Company reserves the right to recover any additional costs incurred as a result of delays caused by the Customer.
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8. Storage Charges
8.1 Vehicles remaining in the Company’s possession shall incur storage charges.
8.2 Storage shall be charged at £30.00 plus VAT per day for the first three (3) days.
8.3 From the fourth (4th) day onwards storage shall be charged at £60.00 plus VAT per day.
8.4 Storage charges accrue daily, including weekends and public holidays.
8.5 Storage charges shall continue until the Vehicle is collected or released.
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9. Lien and Retention of Vehicles
9.1 The Company shall have a general and particular lien over any Vehicle in its possession for all monies owed.
9.2 The Company may retain possession of any Vehicle until all outstanding transport, recovery, storage, administration and associated charges have been paid in full.
9.3 Ongoing storage charges shall continue to accrue whilst the Vehicle remains in the Company’s possession.
9.4 The Customer shall be liable for all costs incurred by the Company in recovering outstanding debts.
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10. Insurance and Liability
10.1 The Company maintains appropriate insurance policies relevant to its operations.
10.2 Liability for loss of or damage to a Vehicle shall be limited to the extent directly caused by the negligence of the Company.
10.3 The Company shall not be liable for:
a) Mechanical failures;
b) Electrical failures;
c) Battery failures;
d) Tyre failures;
e) Suspension failures;
f) Brake failures;
g) Damage resulting from undisclosed defects;
h) Damage caused by poor maintenance;
i) Stone chips, road debris or adverse weather conditions;
j) Loss of earnings;
k) Loss of profit;
l) Loss of business;
m) Consequential or indirect losses.
10.4 Any claim relating to loss or damage must be reported immediately upon delivery and confirmed in writing within forty-eight (48) hours.
10.5 To the fullest extent permitted by law, the Company’s total liability arising out of or in connection with any Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed:
a) The total amount paid by the Customer for the relevant Service; or
b) The maximum amount recoverable under the Company’s applicable insurance policy,
whichever is the lower.
10.6 The Customer acknowledges that the charges payable for the Services have been calculated on the basis of the limitations of liability contained within these Terms and Conditions.
10.7 Nothing within these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability which cannot lawfully be excluded.
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11. Customer Indemnity
11.1 The Customer shall indemnify and keep indemnified Knighton Cars Ltd, its employees, agents and subcontractors against any and all losses, liabilities, claims, damages, costs, expenses, penalties, charges and legal fees arising from:
a) Inaccurate, incomplete or misleading information provided by the Customer;
b) Failure to disclose material facts relating to the Vehicle;
c) The condition of the Vehicle prior to collection, including fluid leaks, insecure loads, defective brakes, defective steering, tyre defects, mechanical defects or dangerous conditions;
d) Any breach of these Terms and Conditions by the Customer;
e) Any claim brought by a third party arising from information supplied by the Customer or from the condition of the Vehicle prior to collection.
11.2 The Customer shall be responsible for any additional costs incurred by the Company arising from inaccurate vehicle descriptions, restricted access, failed collections, aborted recoveries, delays, additional equipment requirements or circumstances not disclosed at the time of booking.
11.3 The Customer shall reimburse the Company upon demand for any fines, penalties, clean-up costs, environmental charges, parking charges, congestion charges, toll charges or other costs incurred as a direct result of the Customer’s instructions, omissions or the condition of the Vehicle.
11.4 The Company reserves the right to recover all reasonable legal costs, debt recovery charges and administrative expenses incurred in enforcing its rights under these Terms and Conditions.
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12. Subcontracted Services
12.1 The Company may subcontract all or part of any Service to a suitably qualified third-party transport or recovery operator.
12.2 Where a Service is carried out by a subcontracted operator, the Company acts as an arranging agent unless otherwise agreed in writing.
12.3 Any claims relating to loss, damage, delay, negligence or other acts or omissions arising directly from the actions of a subcontracted operator shall be directed to the subcontracted operator responsible for carrying out the Service.
12.4 The subcontracted operator shall be responsible for maintaining all required licences, operator licences, insurance policies and legal compliance necessary to undertake the Service.
12.5 Nothing within these Terms shall exclude liability where exclusion is prohibited by law.
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13. Third-Party Operator Responsibilities
13.1 Any third-party operator accepting work from Knighton Cars Ltd shall be solely responsible for:
a) Safe loading and unloading;
b) Safe transportation and recovery;
c) Compliance with all applicable laws and regulations;
d) Maintaining adequate insurance cover;
e) Any loss, damage, injury, delay or claim arising from their acts or omissions.
13.2 The third-party operator shall indemnify Knighton Cars Ltd against all claims, losses, costs, damages and liabilities arising from the third-party operator’s negligence, breach of duty or failure to comply with applicable legal requirements.
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14. Failed Collections and Call-Outs
14.1 If a Vehicle is unavailable for collection at the agreed location and time, the Customer may be charged a failed collection fee together with any wasted journey costs.
14.2 Where a recovery vehicle has been dispatched and the Service is cancelled or no longer required, the full call-out charge may become immediately payable.
14.3 Any wasted journey costs incurred by the Company shall be payable by the Customer.
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15. Payment
15.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service.
15.2 The Company reserves the right to require payment in advance.
15.3 Outstanding invoices may be subject to statutory interest and debt recovery costs.
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16. Force Majeure
16.1 The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including adverse weather, traffic incidents, accidents, breakdowns, road closures, industrial action, fuel shortages, governmental restrictions or other unforeseen events.
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17. Governing Law
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Knighton Cars Ltd
Company No: 13491287
54 St Ives Road
Leicester
LE4 9FN
Email: knightoncars@gmail.com
Effective Date: 01/04/2026
Last Updated: 01/04/2026
© Knighton Cars Ltd. All rights reserved.
TERMS AND CONDITIONS
1. Definitions
1.1 “Company” means Knighton Cars Ltd trading as Knighton Cars Transport & Recovery.
1.2 “Customer” means any individual, business, finance company, insurer, dealership or organisation instructing the Company to provide transport, recovery, collection, delivery, storage or related services.
1.3 “Vehicle” means any vehicle, trailer, machinery, equipment or other property entrusted to the Company.
1.4 “Service” means any transport, collection, delivery, recovery, storage or related service provided by the Company.
⸻
2. Service Provision
2.1 The Company shall provide Services using reasonable care and skill.
2.2 Collection and delivery times are estimates only and are not guaranteed unless expressly agreed in writing.
2.3 The Company reserves the right to alter collection times, delivery times, routes and methods of transportation where necessary due to traffic conditions, road closures, accidents, breakdowns, adverse weather, legal restrictions or circumstances beyond its reasonable control.
2.4 The Company reserves the right to refuse any Service where it reasonably believes the operation would be unsafe, unlawful or likely to cause damage to persons, property or equipment.
⸻
3. Customer Responsibilities
3.1 The Customer warrants that they are the legal owner of the Vehicle or have authority from the legal owner to instruct the Company.
3.2 The Customer shall provide accurate information regarding the Vehicle’s condition, location, dimensions, weight, modifications and any known defects.
3.3 The Customer must disclose any faults, immobilisation issues, accident damage, fluid leaks, steering defects, braking defects or any other circumstances that may affect loading, transport or recovery.
3.4 The Customer shall ensure safe and suitable access at collection and delivery locations.
3.5 The Customer shall remove all personal belongings and valuables from the Vehicle before collection.
3.6 The Company accepts no responsibility for personal belongings left within a Vehicle.
⸻
4. Vehicle Condition
4.1 Vehicles are transported, recovered and stored in the condition presented to the Company.
4.2 Existing damage may be recorded by photographs, video recordings and inspection reports before, during and after transportation, recovery or storage.
4.3 Pre-existing defects, deterioration, corrosion, wear and tear or mechanical failures shall not be attributed to the Company.
⸻
5. Photographic and Video Evidence
5.1 The Company reserves the right to photograph and/or video record any Vehicle before, during and after transportation, recovery, storage, loading or unloading operations.
5.2 Such photographs, video recordings and inspection records may be used to document the condition of the Vehicle and any visible defects or damage.
5.3 The Customer agrees that such records may be relied upon by the Company as evidence in any complaint, dispute, insurance claim or legal proceedings.
5.4 The Company may retain such records for as long as reasonably necessary for operational, insurance, legal and compliance purposes.
⸻
6. Loading and Recovery Operations
6.1 The Company reserves the right to determine the safest method of loading, recovery, transportation and unloading.
6.2 Additional charges may apply where:
a) Vehicle details supplied are inaccurate;
b) Additional equipment or labour is required;
c) Recovery conditions are more complex than originally described;
d) Restricted access is encountered;
e) Specialist recovery procedures are required.
6.3 The Company reserves the right to cease any operation where safety is compromised.
⸻
7. Waiting Time Charges
7.1 A grace period of fifteen (15) minutes shall be allowed from the agreed collection or delivery time.
7.2 Where delays exceed fifteen (15) minutes, waiting time charges shall apply.
7.3 Waiting time for transport services shall be charged at £25.00 plus VAT per hour or part thereof.
7.4 Waiting time for recovery services shall be charged from £30.00 plus VAT per hour or part thereof, depending upon the location, complexity and circumstances of the recovery.
7.5 The Company reserves the right to recover any additional costs incurred as a result of delays caused by the Customer.
⸻
8. Storage Charges
8.1 Vehicles remaining in the Company’s possession shall incur storage charges.
8.2 Storage shall be charged at £30.00 plus VAT per day for the first three (3) days.
8.3 From the fourth (4th) day onwards storage shall be charged at £60.00 plus VAT per day.
8.4 Storage charges accrue daily, including weekends and public holidays.
8.5 Storage charges shall continue until the Vehicle is collected or released.
⸻
9. Lien and Retention of Vehicles
9.1 The Company shall have a general and particular lien over any Vehicle in its possession for all monies owed.
9.2 The Company may retain possession of any Vehicle until all outstanding transport, recovery, storage, administration and associated charges have been paid in full.
9.3 Ongoing storage charges shall continue to accrue whilst the Vehicle remains in the Company’s possession.
9.4 The Customer shall be liable for all costs incurred by the Company in recovering outstanding debts.
⸻
10. Insurance and Liability
10.1 The Company maintains appropriate insurance policies relevant to its operations.
10.2 Liability for loss of or damage to a Vehicle shall be limited to the extent directly caused by the negligence of the Company.
10.3 The Company shall not be liable for:
a) Mechanical failures;
b) Electrical failures;
c) Battery failures;
d) Tyre failures;
e) Suspension failures;
f) Brake failures;
g) Damage resulting from undisclosed defects;
h) Damage caused by poor maintenance;
i) Stone chips, road debris or adverse weather conditions;
j) Loss of earnings;
k) Loss of profit;
l) Loss of business;
m) Consequential or indirect losses.
10.4 Any claim relating to loss or damage must be reported immediately upon delivery and confirmed in writing within forty-eight (48) hours.
10.5 To the fullest extent permitted by law, the Company’s total liability arising out of or in connection with any Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed:
a) The total amount paid by the Customer for the relevant Service; or
b) The maximum amount recoverable under the Company’s applicable insurance policy,
whichever is the lower.
10.6 The Customer acknowledges that the charges payable for the Services have been calculated on the basis of the limitations of liability contained within these Terms and Conditions.
10.7 Nothing within these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability which cannot lawfully be excluded.
⸻
11. Customer Indemnity
11.1 The Customer shall indemnify and keep indemnified Knighton Cars Ltd, its employees, agents and subcontractors against any and all losses, liabilities, claims, damages, costs, expenses, penalties, charges and legal fees arising from:
a) Inaccurate, incomplete or misleading information provided by the Customer;
b) Failure to disclose material facts relating to the Vehicle;
c) The condition of the Vehicle prior to collection, including fluid leaks, insecure loads, defective brakes, defective steering, tyre defects, mechanical defects or dangerous conditions;
d) Any breach of these Terms and Conditions by the Customer;
e) Any claim brought by a third party arising from information supplied by the Customer or from the condition of the Vehicle prior to collection.
11.2 The Customer shall be responsible for any additional costs incurred by the Company arising from inaccurate vehicle descriptions, restricted access, failed collections, aborted recoveries, delays, additional equipment requirements or circumstances not disclosed at the time of booking.
11.3 The Customer shall reimburse the Company upon demand for any fines, penalties, clean-up costs, environmental charges, parking charges, congestion charges, toll charges or other costs incurred as a direct result of the Customer’s instructions, omissions or the condition of the Vehicle.
11.4 The Company reserves the right to recover all reasonable legal costs, debt recovery charges and administrative expenses incurred in enforcing its rights under these Terms and Conditions.
⸻
12. Subcontracted Services
12.1 The Company may subcontract all or part of any Service to a suitably qualified third-party transport or recovery operator.
12.2 Where a Service is carried out by a subcontracted operator, the Company acts as an arranging agent unless otherwise agreed in writing.
12.3 Any claims relating to loss, damage, delay, negligence or other acts or omissions arising directly from the actions of a subcontracted operator shall be directed to the subcontracted operator responsible for carrying out the Service.
12.4 The subcontracted operator shall be responsible for maintaining all required licences, operator licences, insurance policies and legal compliance necessary to undertake the Service.
12.5 Nothing within these Terms shall exclude liability where exclusion is prohibited by law.
⸻
13. Third-Party Operator Responsibilities
13.1 Any third-party operator accepting work from Knighton Cars Ltd shall be solely responsible for:
a) Safe loading and unloading;
b) Safe transportation and recovery;
c) Compliance with all applicable laws and regulations;
d) Maintaining adequate insurance cover;
e) Any loss, damage, injury, delay or claim arising from their acts or omissions.
13.2 The third-party operator shall indemnify Knighton Cars Ltd against all claims, losses, costs, damages and liabilities arising from the third-party operator’s negligence, breach of duty or failure to comply with applicable legal requirements.
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14. Failed Collections and Call-Outs
14.1 If a Vehicle is unavailable for collection at the agreed location and time, the Customer may be charged a failed collection fee together with any wasted journey costs.
14.2 Where a recovery vehicle has been dispatched and the Service is cancelled or no longer required, the full call-out charge may become immediately payable.
14.3 Any wasted journey costs incurred by the Company shall be payable by the Customer.
⸻
15. Payment
15.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Service.
15.2 The Company reserves the right to require payment in advance.
15.3 Outstanding invoices may be subject to statutory interest and debt recovery costs.
⸻
16. Force Majeure
16.1 The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including adverse weather, traffic incidents, accidents, breakdowns, road closures, industrial action, fuel shortages, governmental restrictions or other unforeseen events.
⸻
17. Governing Law
17.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17.2 Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Knighton Cars Ltd
Company No: 13491287
54 St Ives Road
Leicester
LE4 9FN
Email: knightoncars@gmail.com
Effective Date: 01/04/2026
Last Updated: 01/04/2026
© Knighton Cars Ltd. All rights reserved.